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Authorized Support Center

Our support center is licensed and authorized by our partners, aiming to enhance the business growth and success of our customers & partners.

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We provide Tier-1 Level Support services by a highly qualified team of engineers.

The services are tailored to our clients’ requirements.

Tier1 Support Center

Tickets opened via our helpdesk are documented, reviewed and routed by our highly skilled personnel.
Simultaneously, the tickets are reported to the vendor’s service systems.

 

Zebra’s engineers have direct support available from the vendor’s engineering team, and if necessary, may engage them to resolve any issues.

 

We are proud to serve as the forefront for enabling our partners to secure their customers. Our support team will work to provide an efficient and quick resolution for each identified client issue.

 

 

How to Contact Support

To resolve an issue, please follow one of the options below:

 

1. Raise a Support Ticket
Open a support ticket on our Helpdesk.

The following details are required:
• The Serial Number (SN number) of the malfunctioning system/product
• Client Name + Email
• Description of the issue
• Client – Point of Contact

 

2. Phone Call

Call us at 03-5772-174

 

3. Email

Send an email to support@zebratech.co.il